Frequently Asked Questions
Everything you need to know about shopping with Arka.
What are your shipping options and delivery times?
We offer standard and expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return and exchange policy?
Arka offers a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, you can initiate a return or exchange through our online portal for a full refund or store credit.
How can I track my order status?
Once your order is placed, you will receive a confirmation email. You can track your shipment's progress by clicking the link in your shipping confirmation email or by logging into your account on the Arka website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through select 'buy now, pay later' providers at checkout.
Are your products covered by a warranty?
Yes, all Arka products come with a one-year limited warranty against manufacturing defects. If you experience any issues with the quality of your item, please contact our support team with your order number and photos of the defect.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team. After this window, the order cannot be changed, but you may return it once it arrives.